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Salesforce Administrator

Job LocationSheffield
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Salesforce AdministratorPermanent PositionLocation Sheffield city centreWorking Pattern 37.5 hours per week; some weekend working by exception.The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. The Salesforce Administrator will be responsible for the execution on the day-to-day configuration,support, maintenance, and improvement of our CRM platform.Key Accountabilities

  • Hands on experience with Salesforce (Classic and Lightning)
  • Strong understanding of Service Cloud
  • Salesforce configuration (Workflows, Validation Rules and Approval Processes)
  • Manage all basic administrative functions including user account maintenance, reports and dashboards, and other routine tasks
  • Continuous integrations (CI/CD)
  • Testing of new deploymentsProvide 1st and 2nd line support on the deployment
Key relationships
  • Head of Departments
  • Retail, Delay Repay and Customer Relations Managers
  • Agents and senior agents
  • Colleagues
  • 3rd party partner
Person specification
  • A deep knowledge of Salesforce Service Cloud with experience in Classic and Lightening
  • Any knowledge of Apex is an advantage
  • An understanding of Marketing and Sales Cloud
  • Understands intelligent automation technologies such as chatbots and AI in the context of Customer Contact Centres
  • Sound understanding of digital landscapes
  • Experience in working in an Agile environment
  • Ability to build and maintain good Client relationships
  • Strong decision making and judgement, influencing, and presentation skillsSalesforce.com Service Cloud
  • Any knowledge of Rail Industries would be advantageous
If you have not received a response in the next 5 working days, please assume you have not been shortlisted this timeAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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