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Sales Support Administrator

XLN Business Services
Job LocationSheffield
EducationNot Mentioned
Salary16,000 - 19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Field Sales Support AssistantHours of work: Monday to Friday with shifts of 9am-6pm and 10:30am-7:30pm in weekly rotationThe Role:The Field Sales Support Assistant will provide sales support to all members of support at our HQ and regional team in line with regional and channel objectives. They will be a highly organised self-starter who can not only follow instructions accuratelyand on time, but will also take responsibility for driving support efficiency and suggesting new ideas and processes for improvement. This is a broad role requiring a high degree of initiative and is likely to cover areas including: general support and administration,sales reporting, escalations/complaints and inbound/outbound callsWhats on offer:Benefits: Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot, Champions League football etc , Health Plan.The Job:

  • Day to day administration and support to all the sales channel
  • Ensure queries are done in a timely manner
  • Create reports as requested by line manager
  • Assist in chase-ups of accounts that are in provisioning, rejected, GW approved or HTQs and assisting in their progress
  • Assists sales agents with inquiries by email
  • or phone
  • Ensure all the compliance rules are followed
  • Assist sales agents with the verification process over the phone or via emails
Experience and Skills required:
  • Highly organized, pro-active and responsible self starter
  • Ability to multi-task
  • Able to work under pressure and within tight timeframes
  • Strong initiative and can demonstrate a desire to improve all areas of operation
  • Excellent written skills
  • Experience of working in a busy sales office desirable
  • Good communicator - able to manage challenging sales people
  • Take responsibility for own actions and development
  • Willingness to take on additional tasks as and when required
  • Good role model
  • Demonstrate positive attitude at all times
The Company:XLN Business Services is an award-winning company and the UKs fastest growing independent telecom service provider focusing on the micro-SME sector. We supply business phone lines, mobile, business broadband, card processing terminals and energy to morethan 130,000 customers.

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