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Sales Administrator

Adecco
Job LocationSheffield
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An excellent opportunity has arisen for a Sales Administrator / Contracts Coordinator to join their team on a permanent basis.Our client is well established manufacturing organisation based in Sheffield is one of the UKs leading specialist reinforcement manufacturers, established for over 90 years, ROM is a tried, tested and trusted company within the construction industry.

  • Location - Sheffield, S9 2SR
  • Monday to Friday - 39 hours 8.30am-4.30pm
  • Salary - £23,000 pa
  • 22 days Holiday per year plus BH
  • Christmas shutdown
  • Cycle to Work scheme
  • Electric Car Scheme
  • Savings Plan
  • Westfield Health Scheme
  • On site parking
As a Sales Administrator / Contracts Coordinator your role will be to liaise with existing customers , process orders, liaise with production and transport departments. Provide Quotations and delivery details.Relations
  • Contracts Manager
  • Contracts Coordinator
  • Customers
  • Clients
  • Site Managers/Engineers
  • External buyers
  • Production team
  • Transport team
  • Credit control
  • Quality team
  • Complaints team
Accountabilities
  • Liaise with customers to establish contract requirements
  • Establish with the Contracts Manager customer requirements at inception of the contract
  • Make contact with sites/customers to establish key relationships
  • Engage with the sites/customers/Contracts Manager to obtain forecasts
  • Visit customer sites where necessary to understand requirements
  • Respond to customer queries via phone and email
  • Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
  • Obtain customer schedules
  • Ensure that schedules are supplied into automatic scheduling repository efficiently
  • Oversee the customer delivery schedule through scheduling system
  • Liaise with production over scheduling to ensure commitments to customers are met
Resolve problems and customer complaints
  • Identify potential complaints from customers as the contract progresses
  • Take appropriate action to avoid a customer complaint
  • Respond to customer complaints that arise
  • Log customer complaints in CRM system
  • Respond to feedback received from the CRM system
  • Analyse and take action or escalate when common complaint trends are identified
Generate additional sales and leads
  • Identify opportunities for upselling and generating leads for additional products
  • Refer to specialists to progress leads for additional sales
  • Schedule additional product requirements
Administration of contract
  • Maintain databases
  • Generate Credit Notes
  • Keep records up to date
Miscellaneous or ad hoc business requirements
  • Manage specific projects or undertake specific project activity as determined by the business or line manager
  • Represent your function or business at meetings or events as required
  • Undertake any reasonable request in order to support the needs of the business
Technical Competencies - Excel, Word, Powerpoint, CRM ,SAP, Success Factors, OutlookAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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