Project Coordinator

Job Description

Elevation Recruitment Group are pleased to be working with a leading, Sheffield based Tech business, as they look to recruit a Project Coordinator.*** Predominantly office-based role ***The successful Project Coordinator will be responsible for the complete service delivery including project creation, service provisioning and order management as well as quoting and ordering of products, ensuring that new and existing clients have a fantasticon-boarding experience.Key duties & Responsibilities:*Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client*Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements*Interface with all stakeholders on the project*Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project*Be a single point of contact for customers and Sales during their service implementation and transition *Conduct implementation and project kick off meetings with the customer and internal teams*Ensure adherence to process standards*Maintain reporting and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status*Responsible for issue resolution or escalation in a timely manner*Perform various tasks related to the delivery of products and services to clients*Drive 3rd party vendors and internal teams to completion of service delivery deliverables*Define requirements for standard and custom reporting needs*Perform various tasks related to the delivery of products and services to clients*Perform other job-related functions as requiredWe are keen to speak with professional and ambitious individual who possess the following skills and experience:*Self-motivated and ability to exercise independent judgment*Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project*Salesforce & Remedy Experience beneficial*Ability to establish and maintain effective working relationships with others and be a team player*Ability to provide project leadership, coordination, guidance, and drive issue resolution*Ability to respond to frequent pressure, demands to meet the deadlines of multiple customers (internal and external)*Able to use formal project management skills in planning, tracking, and reporting on project progress (for multiple projects)*Knowledge of telecom carrier processes, products, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage*Experience delivering solutions that utilise Mobile SIMs, DSL, Private leased line (Ethernet/TDM), MPLS, Cloud based solutions (like AWS) would be an advantage*Experience working with Cisco, Virtual Access, Digi platforms would be an advantageTo find out more about this fantastic opportunity contact us today!

Keyskills :
TelecomsProject OfficerProject CoordinatorSheffieldOnboarding Specialist