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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | Salary not specified |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Platform Support LeadSheffieldFull time, permanentUp to £26,000 - £28,000 per yearWho are TesTes Global is a global digital education company that has been supporting educators for over 100 years. We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, we have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education.We are leaders in using digital technology to make life easier for schools and teachers. The services offered through Tes.com play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe.Role overview:The Platform Support Lead will work within the TES Institute academic faculty to design, build and maintain core programmes, provide usage reports and support by investigating technical issues with the learning platforms. They will escalate technical issues to the platform supplier when necessary and enable smooth on boarding of trainees onto the full suite of programme offerings.As a core member of the Digital Learning Team, you will be responsible for ensuring that programmes are built, accurate and in place ahead of programme start dates including creating user support guides, coordinating and uploading induction webinars, online sessions and programme documentation. You will be responsible for managing the Platform Support Administrator and ensure that they are responding to customers with a unified ‘Tes voice in a timely and efficient manner.Key role responsibilities:It is expected that the Platform Support Lead will be experienced in using learning management platforms (such as Moodle or Totara) to build course packages which will support our core programme offerings. The Platform Support Lead will be able to demonstrate technical skills that are akin to troubleshooting and supporting internal and external customers with the learning platforms. They need to demonstrate patience, good communication, problem-solving and investigative skills. In order to carry out the following tasks effectively: