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IT Support Technician

Adria Solutions Ltd
Job LocationSheffield
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Technician Our client based in Sheffield is currently looking for a1st Line Support Technician.We are seeking a diligent and proactive IT Support Technician for 1st line support to temporarily fill in for a team member on maternity leave.You will be playing a key role within our IT department as the first point of contact for our users, ensuring smooth and efficient IT support within our organisation. Working in a small team and reporting to the Group IT Manager, you will be responsiblefor the triaging of IT support tickets, aiming for a first-touch fix for approximately 300 users around the globe.Responsibilities:

  • Helpdesk Support: Respond to IT service desk tickets, offering solutions and guidance for end-user issues.
  • Asset Rollout/Management: Oversee the deployment, management, and maintenance of IT hardware and software assets.
  • Multi-Site Support: Provide IT support across various sites, ensuring all our operations stay connected and run efficiently.
  • Project Support: Participate in IT projects, taking instructions and working independently to ensure successful completion.
Skills and Experience:
  • Excellent communication skills, capable of liaising with both internal and external customers.
  • Strong problem-solving abilities.
  • Service-focused mindset.
  • Experience supporting IT within an organisation.
  • Prior experience in a service desk or helpdesk environment is advantageous
  • Hands-on experience with networking, Windows environments and hardware.
  • Familiarity with servers and Office 365.
  • Microsoft Intune experience would be a distinct advantage
Interested Click Apply Now! IT SupportTechnician

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