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IT Helpdesk Engineer

Walsh Employment
Job LocationSheffield
EducationNot Mentioned
Salary£20,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

For over 20 years our client has partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. With teams of highly qualified and experienced IT engineers and consultantsaround the UK, the business helps over 200 businesses use technology, designs sustainable ICT infrastructures for 100 schools and commercial buildings, and nurtures the ICT resources and dreams of 33,000 school children. We are now looking for an IT HelpdeskEngineer to join their busy, successful, and growing team.IT Helpdesk EngineerBased at either Bromsgrove, Northampton or Sheffield offices with occasional travel to client sites£20-24K plus excellent benefits packageTo be successful in this role:As an IT Helpdesk Engineer, you will preferably have experience supporting IT from an MSP background, providing technical services to their growing customer base. At times, you may be needed to go onto their client sites and be able to work on your own initiative.Other requirements for this role include:

  • Experience in a technical support or service delivery function within an IT environment
  • Working knowledge of technical support (break-fix) for Windows desktops/laptops
  • Win7/W10 support knowledge
  • A general understanding of networks - an understanding of TCP/IP, Switches, Routers and VPN
  • Believes in personal development and willing to continually improve
  • Can inspire confidence in stakeholders
  • Proven experience building excellent client relationships
  • Willing to update and adapt skills as required by the demands of the role
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels
  • UK Driving Licence
Other desirable but not essential requirements for this role include:
  • Educational IT support experience
  • Preferably come from an MSP background
  • Working knowledge of Windows Servers 2003 onwards
  • Knowledge of Office 365
  • Working knowledge of Windows domain environment
  • Knowledge of Apple Mac environment
Position summary:Our client is looking for a 1st Line, IT Helpdesk Engineer to be based in either their Bromsgrove or Northampton or Sheffield offices.Job role and responsibilities:As an IT Helpdesk Engineer, your responsibilities will include:
  • Diagnose and resolve software and hardware calls/tickets
  • Accurately record, update and document requests using the help desk system maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Execute software installation and deployment to computing systems if necessary
  • Assist with Active Directory management
  • Contribute updates to technical documentation, procedures and process definitions
  • Assist infrastructure team with network and infrastructure initiatives including both hardware and systems administration
Benefits:Basic salary of up to £24,000 (dependant on experience)Private Health InsuranceCompany pension25 days holiday plus bank holidaysTraining and professional developmentUnique and robust 6-month induction/onboarding programme where you own and drive your own probationary period to ensure your successGreat team of experts to work with

Keyskills :
Helpdesk Networks Service Delivery Technical Support

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