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IT Field Support Engineer 2nd Line

Verus Recruitment LTD
Job LocationSheffield
EducationNot Mentioned
Salary£23,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: IT Field Support Engineer (2nd Line)Location: Commutable to Sheffield.Salary: Up to £28,000 dependent on experience + benefits. Are you an experienced IT Field Support Engineer Would you like to work for a dynamic company which gives you growth prospects Want to work for a company who truly values its peopleVerus Recruitment are currently supporting a fantastic client who is leading provider of IT hardware, support and services to its customers across the UK. Due to continued growth and expansion, we are currently supporting the recruitment of a business-critical role for our client and we are looking for an enthusiastic and skilled IT Field Support Engineer to join their team.As our IT Field Support Engineer you will provide a broad range of second line support across a wide range of technologies and environments to our UK customer base.The role is flexibly home-based providing regular, onsite support to our customers across the UK, with occasional overnight stays as required. When not out on-site visiting customers, you will assist the Sheffield based Remote Support Team to ensure that we continue to provide a first-class support experience.Being an excellent, confident communicator is key to this role as it will involve wide ranging engagement from business owners to senior management whilst performing your day-to-day duties.Key Responsibilities include:

  • Support and maintain both on-premises and cloud IT infrastructure to ensure maximum up-time across the customer base, including monitoring server/network performance and security systems.
  • Carrying out pro-active maintenance of key systems as well as trouble shooting escalations from the remote support team.
  • Actively manage and support core technologies across key customers sites, from printers, switches to routers and WI-FI infrastructure.
  • Onsite support to deploy new equipment and systems with escalated support from the third line team.
  • Work closely with the remote support team to identify, prioritise and resolve outstanding support requests, escalating to third line support and management as and when required.
  • Liaise with third party IT suppliers and contractors to ensure ongoing operations continue to function effectively.
    • Required Knowledge and Experience:
  • Minimum 2 year’s experience of operating in a similar onsite support role
  • Knowledge of Microsoft Windows Server/Network Services installation and administration (TCP/IP, DNS and DHCP)
  • Strong knowledge of Microsoft Windows 10 deployment and fault resolution.
  • Good understanding of LAN & WAN network infrastructure.
  • Able to demonstrate ability to work independently, organise and prioritise effectively.
  • Strong communication and interpersonal skills.
  • Good analytical and problem-solving skills.
  • Full UK driving licence and access to a vehicle.
    • Desirable Knowledge and Experience:
  • Experience of operating in an autonomous field engineer or support role.
  • Experience of administering cloud technologies i.e. Microsoft 365/Sharepoint/Microsoft Azure/GSuite.
  • Experience supporting Apple MAC OS and Linux.
    • What would make you stand out:
  • We are looking for someone who is highly organised, with exceptional time management to excel in this autonomous role.
  • With ongoing training and development available, this is an excellent opportunity for the successful candidate to continue to develop their own skills and knowledge whilst making a positive contribution to the quality of the IT services available to our customers.
    • What is in it for you
  • A fantastic package with a salary of up to £28,000 dependant on your experience.
  • 20 days holiday plus bank holidays.
  • Free car parking at the head office.
  • Company laptop and mobile phone.
  • Company branded uniform.
    • Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer. If you are interested and match the specific criteria, we would like to hear from you. Please contact our Sheffield Team on .Keywords:Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.

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