Housing Officer

Job Description

Housing Officer (Neighbourhoods)Permanent, Part TimeWe have an exciting opportunity for a Housing Officer to work within our Neighbourhoods team in the Landlord Services department.Are you looking for a valued and varied role in a friendly, professional and dedicated team in housing looking to make a real difference in a neighbourhood and to help people feel settled in their home Do you thrive in fast paced environment Do you enjoythe challenge of managing multiple prioritiesFor our perfect candidate we are offering a flexible role, with a great package of benefits.Job Description

• Salary - 4B/C£31,276 per annum, pro-rata
• Working hours - 22 hours per week (hybrid working) one day per week would be working from the Rockingham Street office
• The successful candidate will be required to work Friday as one of their working days, the other days are negotiable to meet business needs
• Eligible for Essential Car User allowance of £94.36 per month plus business mileage expenses
  • Full Driving licence and access to a car during working hours is essential
• Generous holiday entitlement - 27 days annual leave, plus 8 statutory Bank Holidays plus an additional 4 SYHA days, (pro rata).
• Up to 5% Pension contribution
• Excellent benefits including:
  • SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts.Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
  • Westfield Health (employer paid)
  • Counselling
  • Discounted Gym membership
  • Cycle to work scheme
• Access to a wide range of programmes to train and develop you.

More about the role:

• You would be responsible for providing customers with excellent housing services and support, and manage a patch of properties, reporting in to one of the Neighbourhoods Team Leaders.
• You would work in a very busy, specialised team and manage cases of anti-social behaviour, safeguarding, tenancy and estate management in addition to identifying further opportunities to engage with our customers.
• You would also collaborate with colleagues in other teams, departments and external agencies to look after our customers and provide a quality housing service.
• SYHA have adopted a hybrid working approach to where and how you work.
• This role would also include you working in the communities where we manage housing in addition to working from home.

Who you are:

• You will be self-motivated with a strong work ethic, an excellent communicator and a real team player.
• You will be reliable under pressure, be organised and have the ability to effectively plan and prioritise your own workload.
• You will have a keen attention to detail and be an excellent problem solver who can transform negative situations into positive outcomes for our customers.
• You will also have experience of managing difficult situations, staying calm under pressure and have consistently high levels of resilience.
• You will have experience of, or a good understanding of partnership working/stakeholder management, and providing a high quality housing service to meet customer needs.
• You may also have life experiences where you have utilised skills and values which could be transferred to this job role.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.Closing Date: 4 February 2024 at midnightInterview Dates: 16 February 2024