Homelifts Technical Support Engineer

Job Description

We have a fantastic opportunity for a Homelifts Technical Support Engineer to join the Homelift team. This role is UK wide and will require travel.The purpose of the Homelifts Technical Support Engineer is to undertake the safe installation and removal of Homelift products, whilst delivering the best customer experience in support of the effective delivery and achievement of Businessand Departmental Objectives. In addition, the role will support the National Homelift Installations team to provide technical support and training to Engineers and new team members and provide support on challenging jobs.We are looking for an individual who has the knowledge and understanding of relevant legislation, standards and codes of practice and has the ability to coach and train other Engineers on these.Responsibilities:

• Complete the installation and removal of Homelift products whilst achieving the highest standards of health, safety and environmental performance without compromise of yourself, your colleagues, customers and members of the public by adhering to our Healthand Safety Policy, Procedures and Safe Systems of Work (SSoW).
• Deliver customer service consistent with our brand values and ethics, to deliver on promises and demonstrate that we care. Maintain standard of appearance for both self and the company vehicle.
• Provide technical support to the national Homelifts Installation teams to support with training on new and existing products, challenging and complex jobs and go backs.
• Deliver training for new starters and those who are progressing within their roles, focusing on best practice and coaching team members to help encourage strong performance.
• Fully engage in continuous improvement activities to enhance the efficiency and effectiveness of our operations. Develop a strong understanding of our products and processes to identify and develop improved ways of working for the customer, our businessand colleagues and work alongside the Installation Manager to implement new initiatives.
• Demonstrate appropriate commercial awareness and understanding by considering your actions and the financial impact that they have on the business, so that we achieve our required levels of productivity whilst maintaining promises to customers and protectcosts.
• Consistently demonstrate a performance style which supports our company values as detailed in our Company Behaviour Standards.
• Report any accidents or near misses as appropriate.
• Ensure you are aware of your scheduled work and loading / unloading arrangements, working with the Installation Manager to communicate and agree changes based on operational requirements.
• Reflect on your own personal performance to identify any development or training needs. Develop and maintain an appropriate level of technical knowledge and understanding to ensure products being installed comply with relevant standards and CE directives.
• Monitor driving style and performance to ensure safety of self, colleagues and the public whilst also recognising you represent the Stannah brand.
• Work with the Assistant Homelift Installer to maintain van stock levels to ensure you have the equipment required for the job whilst preventing damage or wastage

Requirements

• Asbestos Awareness - desirable but we can also provide training.
• NVQ2 in platform lift installation
• IOSH working Safely - desirable but we can also provide training.
• Full driving license
• Experience of identifying and implementing best practice in all areas of our operations
• Commitment to continuous Improvement

Company Information:Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our rangeof products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Car allowance

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.#homelift