Helpdesk Support Technician Apprentice

Job Description

Employer description:Littlefish has come a long way since 2003going from a Nottingham bedroom start-up, to a viable alternative to, and frequent outperformer of, multi-billion global Managed IT Service providers. Littlefish now delivers multilingual Managed IT Servicesto household names around the world.We work together with clients, to co-create the most beneficial solution for organisational needs, rather than trying to mould a standard service offering because thats the easiest thing to do and recognise that best practise absolutely has its place andgreatness can be shared, but one size does not fit all and no two organisations are the same.Overview:Due to great growth, we are now seeking a Level 3 IT Azure Apprentice to join our IT department.Primary responsibilities:

• Setting up printers, drivers, software, and applications. (Remotely)
• Supporting and troubleshooting on the use of Windows and Microsoft 365.
• Learning from the senior IT members how to install and troubleshoot our business applications and be the first line of support to our end users.
• Install and assist end users with mobile and tablets configuration as per the IT guidelines and procedures of the company.
• Work under own initiative to carry out departmental tasks.
• Responsible for updating IT Helpdesk system and documentation.
• Responsible for updating hardware, software, and licenses inventories.
• Answering the phone/chat and dealing with end users IT issues and queries
• Tracking work in progress and recording issues and solutions in our Helpdesk system.
• Create new guides for users, updating online knowledge-bases and the Internal Support site.
• Managing the assignment of work to colleagues.
• Other duties as may be assigned by the line manager.

What we are looking for:Desirable skills and personal qualities:

• Customer focused initiative
• Good manner on the phone and face to face
• Eager to learn
• Working knowledge of configuring Printers on laptops/desktops, Wireless settings, Antivirus and use of emails and Outlook.
• Be passionate about IT
• Work as a team player
• Have a courteous manner
• Excellent customer service skills
• Analysis and problem-solving skills
• The ability to prioritise and manage tasks
• Ability to work under heavy workload whilst consistently producing high-quality work to tight deadlines
• Honesty & integrity
• Happy to accept feedback
• Willingness to learn and advance

Desirable experience:

• Some experience in supporting Microsoft Operating systems, including Desktop Windows 10.
• Experience in deploying and supporting Microsoft Office Suites as well as some basic Computer hardware troubleshooting and installation experience.
• Some experience of supporting multiple Microsoft Operating systems, including Desktop Windows O/S 7Windows 10.
• General understanding of Networking Protocols and TCP/IP fundamentals.
• Microsoft Office 365 and SharePoint awareness and knowledge on how to administer Active Directory, Microsoft Exchange and Office 365.
• Any ITIL, Microsoft, Cisco and Apple qualifications. [highly beneficial]

Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxWorking week:40hrs a week.Salary:£13,500 per annum.Benefits:Employees of Littlefish benefit from:

• Simply Health personal health plan which gives you money back on dental costs
• New glasses or contact lenses
• Chiropractor or physio appointments
• Access to online GP services
• Counselling services
• Gym membership discounts

As well as:

• Cycle to Work scheme.
• Industry leading online training platform and gain globally recognised certifications and accreditations through our Academy.
• Unlock a potential £4,500 of increased earnings outside of annual pay reviews as you progress, with 2 exam attempts in work time.

Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.