Eligibility Manager

Job Description

ABOUT THE TEAMThe Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examinationsession. Results Resolution is a customer focused team responsible for the delivery of over 6 million examination results per annum. This includes A-Level, GCSE, Functional Skills and BTEC results to students in UK and International centres.ABOUT THE ROLEThe primary responsibility of this role is to ensure that each candidate is eligible to achieve certification for their vocational qualification. This is delivered through close contact with internal and external stakeholders, ensuring full visibility andtracking of vocational units achieved through to full completion and certification.WHAT WE ARE LOOKING FOR:We are looking for a conscientious and hardworking, resilient, enthusiastic individual with the ability to communicate effectively at all levels. You be committed to meeting deadlines in a highly pressurised and delivery driven environment and will havethe ability to maintain strong working relationships with key stakeholders across multiple sites.You will have demonstrative experience managing multiple projects at a time as well as working within a regulated framework. An ability to make effective and timely decisions when data is limited or solutions produce unpleasant consequences, as well as theability to identify and analyse problems to offer solutions is essential. Flexibility during peak periods will also be key.Results Resolution Activities

• Management of eligibility processes. Contact with centres delivering VQ qualifications to ensure timely qualification claims.
• Management of standard verification activities to ensure effective results delivery.
• Monitoring and management of the eligibility of BTEC Students for internal and external units.
• Utilisation of management information to minimise and effectively report on missing units from centres and Standard Verifier reports.
• Management of Standard Verifiers in conjunction with other stakeholders, ensuring all report return dates, deadlines and SV reporting milestones are adhered to.
• Management and monitoring Post Results Services against published SLAs in conjunction with operational delivery teams and other stakeholders within the business, ensuring all OFQUAL deadlines are met.
• Liaising/working in or with any operational team, where or when the need arises to ensure the effective and smooth delivery of results.

Quality Management

• Ensure adherence to the Code of Practice and Pearson procedures throughout all stages of the examination lifecycle.
• To ensure all processes and procedures are fully defined, captured and controlled in accordance with the PQS ISO9001 Quality Management System and in line with 9 key disciplines.
• Monitor audit outcomes and work with process/team leaders to ensure requirements and recommendations are resolved.

People Management

• Ensure a continuous improvement ethos drives the team throughout all areas and allow clear paths for team members to feedback improvements and changes to management.
• Management of permanent and temporary staff, monitoring team workloads to ensure all operations are effectively managed throughout any given examination cycle
• Work alongside the Process Leaders in the training and development of staff members in order to develop a multi-skilled, efficient high morale team
• To ensure staff are managed in accordance with Health and Safety policy and procedures
• In the absence of the Results Resolution Manager, lead areas of delivery within Results Resolution

Customer Service

• Develop a strong customer service ethos and working practice as standard within the team
• Develop and maintain professional working relationships with external and internal customers
• Ensure clear communication channels and SLAs are in place for the best service to and from any other stakeholders

WE NEED:Essential

• 5 GCSEs A
• -C to include English and Mathematics
• Proficient in the use of the Microsoft Office suite
• Able to quickly learn multiple software packages

Desirable

• Familiarity with more complex functions of MS Excel to manipulate data
• Professional management qualification

Role location: This is an office-based role and will require you to work from our location in Hellaby, Rotherham.Hours of work: Full time, 37.5 per weekDue to the nature of this role, there may be restrictions on annual leave during peak periods.Your Reward & BenefitsWe know youll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesnt fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a rangeof options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and youll earn 1 additional days holiday per year you work with us.
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purposeto help everyone achieve their potential through learning. We dothat by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the worlds leading learning company. Learn more at pearsonplc.com.Pearson believes that wherever learning flourishes,