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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | £17,000 - £20,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
FareShare - FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. We support 10,962 local charities and community groups. Over the past year 24,074 tonnes of food were redistributed by FareShare. Our charity network serves 933,578 people every week.Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.FareShare Go - FareShare and the Irish social enterprise FoodCloud have been working together since 2016 in a partnership designed to help UK retailers address the issue of edible surplus food they may have within their stores. This innovative partnership, known as FareShare Go, brings together a technology platform and FareShare’s knowledge of the UK charity food redistribution market. Using this App we are connecting charities with edible surplus foods.As a Customer Support Executive, your role will be varied and could include anything from helping on-board new charity partners, to handling customer service enquiries or retailer requests. You will support the ongoing success of the project by working closely with our Community Coordinators to resolve issues that arise with charity collections.You will be a natural doer who will actively contribute to our continuous development by making informed suggestions around process improvement, increasing the volume of food FareShare redistributes.Responsibilites - Workingwith the FoodCloud Call Centre to maintain seamless high quality support to struggling charities, including solving issues referred from the Call Centre, and escalatingto appropriate stakeholders.Effectively understanding and using a Customer Relationship Management system to support all charities, by maintaining up to date records on all charities and scheduled donations. Supporting regional teams:Working closely with Community Coordinatorsto support their engagement and retention work with collecting charitiesExcellent phone manner,Previous experience in a customer service role, Be able to manage and control data and information, Be degree educated/have a strong career history. Required skills
Keyskills :
Charity Customer Service Customer Suppt Data Technology