Customer Support Administrator

Job Description

Reed Sheffield are working with a leading company that performs specialist analysis of the steel industry; such as researching global steel prices, indices and forecasts.The business are looking to recruit a Customer Support Administrator to join their team. This is a fantastic opportunity to work with all different areas of the organisation.Location: Central SheffieldPosition: Full/Part time consideredRemuneration:• Genuinely competitive salary based on experience• 35 Hour working week• Annual Bonus scheme• 25 days holiday + Bank holidays• Six home working days per month• Onsite parkingJob Overview:As a Customer Support / Office Administrator you will be instrumental in delivering outstanding customer service while providing crucial support to other departments. Your responsibilities will encompass tasks related to invoicing, payments, customer enquiries,marketing, and sales support, playing a pivotal role in ensuring customer satisfaction and supporting the continued growth of the company.Role profile:• Your key responsibilities will be providing full customer service support from answering enquires via email and telephone, managing invoicing and ensuring the upkeep of company records is accurate.• The role will support the customer service supervisor with allocation of incoming payments received to the appropriate account. Activate online accounts, proactively pursue outstanding invoices and perform any other duties surrounding the management of customersubscriptions.• This position will liaise with other areas of the business, providing essential administrative support where necessary. This position will be exposed to sales, marketing and at times the pricing and forecasting team. As such, this role provides an excellentopportunity to experience the company with a real mixture of work in a busy and expanding office.• Additionally, the role encompasses office-related responsibilities including welcoming visitors, managing deliveries, post and assisting with office-related tasks.• Other ad hoc tasks including keeping the office up to a standard, arranging yearly PAT testing, booking of the yearly flu vaccine and stationery ordering may be assigned to this position.You would be joining a great team environment who work hard but stillhave fun doing it. We support personal growth with a tailored approach with access to training (both internal and external).We are looking for a candidate with:• Proven administrative experience, preferably in an office environment.Strong attention to detail, well organised and desire for accuracy.• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).• Excellent written and verbal communication skills.• Ability to multitask, prioritise, and meet deadlines.• Someone who can work independently and collaboratively within a team and across departments.• Able to solve problems and use their own initiative.We offer a competitive salary, comprehensive benefits package, and a supportive work environment that encourages professional growth and development. If you thrive in a fast-paced, data-driven environment and are eager to make a significant impact, applynow with your CV and a cover letter detailing your relevant experience and achievements.