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Customer Service Manager

Page Personnel Secretarial & Business Support
Job LocationSheffield
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • Newly Created Customer Service Manager role
  • £30,000 - £35,000
  • Great family feel business with exciting growth plans
  • Sheffield based - Monday to Friday 08-30 to 17-00
Client DetailsPage Group are working with a growing manufacturing and technology business in Sheffield who are looking to appoint a new Customer Service Manager. This is an opportunity for someone to step up into their first manager role or an experienced Customer ServiceManager. The role will be hands on but will also have the opportunity to implement all new procedures within the department and then grow a team over timeDescription
  • Be the interface between customers and internal departments
  • Implement and improve all operating procedures across the customer service area
  • Manage all customer returns
  • Report operational failures to drive improvement and increased customer satisfaction
  • Provide support and advice around product information
  • Manage customers from order processing through to dispatch and delivery
  • Work collaboratively with all departments including purchasing, sales, manufacturing, warehouse and logistics
  • Manage all customer issues in a timely and professional manor
Profile
  • Strong customer service experience
  • Ability to implement new ideas and process
  • Customer focused
  • Strong communicator
  • Ability to build strong working relationships
Job OfferThis is an exciting and newly created role as a Customer Service Manager within a leading Manufacturing & Technology led business in Sheffield.The role will be office based Monday to Friday 08-30 to 17-0025 days Holiday plus Bank Holidays & Birthday, Company Pension, Free Parking, Excellent Company Socials, and lots of scope to grow and develop in the business

Keyskills :
Customer Service Manager

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