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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | £18,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Service AssistantSheffieldFull time, Permanent£18,000Who are TesTes Global is a global digital education company that has been supporting educators for over 100 years. We believe in the power of great teaching. We support and connect teachers and schools worldwide, helping them to improve childrens lives through education.With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, we have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education.We are leaders in using digital technology to make life easier for schools and teachers. The services offered through Tes.com play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe. Our group comprises of Tes, Tes Institute, Educare, Edukey, EdVal and market leading supply teacher services; Vision for Education, Smart Teachers and ABC Teachers.Role overview:The Customer Service Assistant will effectively handle, manage, resolve and log customer contacts received through a range of customer support channels. This needs to be completed in a timely and professional manner, in order to meet agreed SLAs (Service level agreements) across a seven-day working pattern. They will take ownership of queries/issues, and case manage these until a resolution is achieved, following escalation procedures for product and process development issues.Working Pattern:The role will primarily be Monday-Friday working either an 8-4 or 10-6 shift. You will also work on a rota basis at weekends. This could be working 9-5 on a Saturday or 12-8 on a Sunday for example, so you MUST be flexible and comfortable working weekends.Key role responsibilities: