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Customer Service Advisors

Selecto Recruitment Solutions
Job LocationSheffield
EducationNot Mentioned
Salary£19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service ExecutiveSalary: £19.500 per yearHours: Full time, 37.5 hours per week between 6am - 11pm (on a rota basis)Location: Sheffield city centreWe are seeking experienced customer service executives to join our client, a leading business in Sheffield. Our client is a forward thinking and supportive organisation which offers great opportunities for personal advancement and career progression.The role will be varied and fast-paced and will include various aspects of customer service via inbound calls, webchat and email. You will enjoy working in a fast-moving environment and will be able to work both independently and as part of a team.The position is offered on a temporary basis initially, with the opportunity for a permanent offer upon successful completion of your first 3 months.Person Specification

  • Presentable and professional
  • Self-motivated and focused approach to work
  • Must have an inquisitive mind and attitude towards investigating and problem solving
  • Must have a keen eye and attention to detail
  • Must be methodical in their approach
  • Confidence when dealing with customers and colleagues
  • Ability to work well with others
  • Patience and the ability to remain calm in challenging situations
  • Flexible in your approach to work with the ability to adapt to an ever-changing customer services environment
    • Knowledge and skills
  • Technical background with ability to pick up new systems rapidly and regularly
  • Excellent verbal communication skills
  • Skilled in using multiple systems and data entry
  • Ability to learn and apply policies
  • Demonstrable ability to set and meet relevant performance targets
  • Excellent organisational skills coupled with the ability to prioritise work
  • Knowledge gained by working in a customer support or contact centre environment
    • If this sounds like the place for you, apply now for immediate consideration.Please note - this position is office based therefore you will be working within a contact centre environment.Remote working is not available so please do not apply if you are only wanting to work from home. Required skills
  • Call Centre
  • Contact Centre
  • Customer Complaints
  • Customer Service
  • Customer Support

    • Keyskills :
    Call Centre Contact Centre Customer Complaints Customer Service Customer Suppt

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