Customer Service Advisor ICS - Shift Allowance - Sheffield

Job Description

Customer Service Advisor (ICSShift Allowance)Sheffield Salary£19,767LocationsSheffieldGrade Staff Grade 2Post Type/ Working Pattern Permanent, Full Time, shift working including nights, weekend and Bank HolidaysInterview Datesweek commencing 24th October and 31st OctoberAbout usIf youre part of the Environment Agency (EA), youre part of the solution. Working with us means protecting and improving the environment and tackling issues of national importance. Were based across England, and our responsibilities span industry regulation,flood defences, land contamination, water quality, fisheries and conservation.Such broad scope of work calls for diverse, multi-skilled teams. Together, well promote sustainable growth, tackle climate change and secure a better future for everyone.The Environment Agency is committed to creating a better place for people and wildlife and as a Customer Service Advisor within the Environment Agencys Incident Communication Service you will be joining a friendly diverse team working together to protectand improve the environment.We have exciting opportunity to join our team, we are looking for motivated enthusiastic individuals who are passionate about the environment to work within our contact centre. Our teams currently work from a hybrid model which incorporates both home andoffice working. We are open 24/7 including bank holidays and take reports of environmental incidents like pollution and flooding by phone and email.As an adviser you will take reports over the phone and enter the information into our National Incident Recording System plus a range of other activities. Over time you will be trained on categorising these reports and pass them through to the correct areateam.You will engage with a wide range of customers taking inbound calls, but dont worry if you lack experience in this areaits more important that you are able to provide an excellent customer experience. Its our people and culture that make us an inclusiveplace to worka place where you can be yourself and let your skills shine.Our teams work a rotating 12-week shift pattern which includes some weekends and nights, and the role attracts a 20% shift allowance.Please review the shift patterns in the candidate pack before you apply for this role.What do I needIdeally you will have worked in a customer service role before, but if this is your first role or a career change dont worry as we provide all the training and support, youll need. The most important thing we are looking for is a passion for providinggreat customer service and the resilience to succeed.Youll need to have:

• Basic computer skills
• Great communication skills
• An ability to empathise and understand customer needs
• Decision making and finding solutions to potential problems
• The ability to work independently and as part of a team

Whats in it for youYoull benefit from a culture that embraces difference and includes everyone, where youll feel supported and trusted to do the right thing. Well invest in you and allow you to grow and shape your career.Whats more, youll have access to our great benefits package including:

• A competitive salary of £19,767 plus shift allowance
• 25 days holiday
• Great career opportunities
• Maternity, paternity, and adoption leave scheme
• A range of flexible working options, plus many more!

As an organisation we strive to reflect the communities we serve, to achieve this we welcome applications from all backgrounds regardless of race, sexual orientation, and religionIf you have any questions regarding the vacancy or application process, please contact the recruitment team at [emailprotected].If this sounds like you, wed love to hear from you. Click apply and start your application today!