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Customer Service Advisor

NHS Professionals
Job LocationSheffield
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you enjoy providing great customer service and helping othersLook no further this is the role for you. Apply now!This critical role for the local NHS Trust provides on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful.The flexible worker will look to the FWA for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritisingpro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a customer obsessed organisation.About The Candidate

  • Customer service/retail in an environment where delighting the customer is the core focus
  • Administration experience
  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
  • Proactive approach to relationships and trouble shooting
  • Ability to recognise own limitations and requirement toescalate as appropriate
  • Conflict management
  • Problem solving/solution focussed
  • True team player that actively supports all internal colleagues
  • MSOffice
  • Record management
  • Ability to manage time and workload effectively
  • Prioritising conflicting workloads
  • Flexible approach to changing business needs
  • Resourceful and solution focussed
  • Exceptional attention to detail
All Candidates should demonstrate a commitment to the principles underlying NHS Professionals Ltds Equality and Diversity and Health and Safety Policies.In return for your commitment, we will offer you some fantastic benefits:
  • Generous annual leave allowance- 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Star of the Month!- Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension Well contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform
Our Commitment to You:TheCompelling Employee Journeyis our people development initiative that ensures whatever your path through NHSP you have opportunities to feelempowered, engaged and excelin what you do.Throughout your employment you will have access to ourInstitute of Learning(IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise yourCompelling Employee Journey,helping and supporting you to be the best you can be through learning, development and personal growth.Our Candidate Promise:We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14days, please assume that your application has been unsuccessful.About Us:NHS Professionals (NHSP)run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvestany surplus we make directly back into the NHS.We are particularly proud of being the first NHS organisation to gain the accreditation ofTop Employerby the Top Employers Institute. This is ahuge testament to our ongoing commitment to making NHSP a great place to work for all our corporateemployees.

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