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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | 19,380 - 20,580 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Customer Service Advisor (Contact Centre), £19,380 - £20,580 OTELocation: Sheffield, S60Hours: Shift pattern / rota basis, 5 days MondaySundayCarShop (part of the Sytner group) is the UKs largestomnichannelcar supermarket. We are the spreaders of goodcarmain the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double insize in the next few years.In 2021 we were named Glassdoors #35 best company to work for in the UK.Are you ready to grab the wheel and start your engine on a new sales careerWHAT WILL I BE DOINGAs a Customer Service Advisor in our Sheffield ContactCentreyoull be handling calls, chats and emails from customers who have already purchased their vehicle and need your help. Youll have the opportunity to see their queries through to conclusion andhear their feedback first hand, to see how your work can delight our customers.You will be at the front line delivering world class customer service and ensuring our customersfeel welcome, listened to and well looked after.Our goal is to transform a customers day, they may be calling us for a negative reason but we make sure they have a positive experience.WHAT DO I NEED TO BE SUCCESSFULExcellent communication skills(especially over the phone)is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be people who may not be having a good day.Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.eretail, call centre, hospitalityetc).To excel in this role you will need to be a natural problem solver with a can do attitude.Click apply and come and see what all the fuss is about!WHAT CAN IEXPECTA brilliant working environment, ongoing training and a fully mapped career path to the top!Other than that you will get 31 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.CARSHOP RECRUITMENT PROCESSIf you are successful you will be invited for a face to face interview in our store.CarShop welcome applications from all walks oflife, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that.We do not discriminate in our process inany way shape or formand if you need proof of this, just walk into one of our fabulous stores and see for yourself.You may also have experience of:Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, ClientService Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin,Contact Centre, Call Centre, Inbound, Outbound,etc.