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Job Location | Sheffield |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Customer Relationship AdvisorLocation: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perksAre you looking for a career rather than just a jobDo you want to join a winning team that always smash their targets and get great customer feedbackDo you have customer service/client retention experience Are you a target-driven sales professional who thrives on success and smashing targetsWould you like to join a progressive and rewarding companyThen we want you!We are Citation - One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13businesses over the last 4 years which offer products and services that our clients need and want; were only interested in future growth; were not finished yet.As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.What we can offer:* The chance to work for a Best Companies accredited business* A fun and supportive working environment* Real opportunities to progress* A competitive base salary with uncapped commissionThe job:* Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition* Focus is on client experience* Identify client need and find solutions using listening skills and rapport* Turn round clients who no longer wish to continue with the service* Contact past client base with a view of providing services to them again* Work with existing clients to support new business growth* Hit targets based on both revenue and retention rate as a percentageWhat we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.If you have customer service, client retention or sales experience - perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.Hit Apply now to forward your CV.Required skills