London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Sheffield |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Company DescriptionThe Rank Group is growing rapidly within both our Venues and Digital businesses. If youre not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which,together with our existing Digital business, forms Rank Interactive.We operate a multi-branded strategy, using a combination of proprietary and licensed software to provide online bingo and slot gaming and a social gaming mobile application.We employ circa 6,000 people globally and 350 for Rank Interactive across our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar South Africa & IsraelWe empower our colleagues to work at the peak of their strengths and passions by providing innovative and collaborative working environments that attract, retain and engage high-performing talent. As an evolving business, we are always adding exciting newbrands and concepts to our venues and digital offering. By joining an office-based or operational function with us, youll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.We look for ambitious, focused and energetic individuals to work in our RI family. We are big on culture and being a great place to work.Job DescriptionWorking within a high-paced, dynamic team utilising all contact centre channels, the Customer Experience Executive and will provide outstanding customer service and build rapport with customers, creating trust and presenting a credible, reliable and customer-centricimage of the company which will both excite and entertain.You will be responsible for complaint resolution and will proactively communicate with customers to resolve complaints within SLA.This role will also provide opportunities to develop Team Leadership Skills and is considered as the first step into the Team Management development programme.You will be an ambassador for the Customer Solutions Hub and a role model for all.The role will require the individual to be proactive in being up to date on LCCP and GDPR regulations.The main elements of this role are handling inbound and outbound customer contact, alongside supporting and assisting the Leadership Team. The role duties may be required of the Customer Experience Executive at any time and so flexibility, knowledge andexperience is a key requirement.Across the contact channels you will: