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Job Location | Sheffield |
Education | Not Mentioned |
Salary | £30,000 - £40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Cloud Support Engineer -Sheffield (hybrid) - £35K Adria Solutions has an exciting opportunity for an experienced Development and Cloud Support Engineer to join a well-established company with an international presence. Our client is evolving their software product portfolio from on-premise to Hybrid andCloud solutions. As part of this transition, they need to grow their technical support team to bring in additional skills and capacity to help with Cloud and ‘DevOps-lite’ tasks.This role will help progress our support team’s knowledge and scope as we begin to support a growing number of customers using our Cloud services in addition to our market-leading on-premise solutions.Joining the existing 3rd-line Customer Support Team, you will be primarily responsible for dealing with escalated software, hardware, and cloud support requests from engineering teams around the world. As well as resolving technical issues, the role hasthe responsibility of delivering high-level technical and engineering information, updates, and best practice approaches to the global engineering teams. Further to this, the post holder will identify and feedback on opportunities to help harmonise projectdelivery and improve the customer experience.The Cloud Support Engineer will be required to: