Client Services Coordinator

Job Description

We are recruiting a Coordinator to work in our reputable and growing Client Services (CSM) team, helping to provide exceptional levels of business support to a highly prestigious group of clients. Coordinators support Fragomens CSM Team in an administrativecapacity and are exposed to a full range of global corporate immigration work.About us: Fragomen is the worlds leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigrationadvice to a diverse range of clients from individuals to the worlds leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core ofwhat we do.Fragomens professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitiouspeople. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.About the team: The Client Services department looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams. The team has overall responsibility for buildingand maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services.About the role: The Coordinator on the Client Services Team will support the wider team of Client Service Managers and Senior/Client Service Advisors with multi-jurisdictional client enquiries including preparing templates and drafting presentations.Other key responsibilities will include:

• Monitors client specific drop boxes (e.g. initiations and central emails)
• Utilises Fragomen Connect, including liaising with caseworkers globally to ensure Fragomen Connect is up-to-date
• Generates and manages reports for case teams and clients
• Prepares Word documents and creates excel spreadsheets
• Assisting with ad hoc administrative functions, as needed
• Generates clear, well-organized written work-product internally and externally
• Takes on additional projects as required
• Follows firm procedures with respect to file maintenance, record keeping and use of case management system

About you: To be successful in this role you will have strong administrative and communication skills as well as excellent attention to detail. You will be comfortable working in a team with your direct management based remotely.Also required:

• Ability to work flexibly and accurately in a fast paced environment
• Uses communication skills to influence and achieve objective
• Demonstrate exceptional planning and time management skills with an ability to multi-task.
• Be able to act under instruction with limited supervision
• Be able to plan workload, meet deadlines and priorities
• Ensures work completed is accurate, to a high quality and follows standard layouts
• Able to act under instruction
• Completes tasks within agreed time-frames and in line with expectations
• Completes the minimum number of tasks per day in line with set targets
• Implement effective processes to manage workflow and meet deadlines
• Demonstrates proficiency in word processing, Internet and email systems

Fragomen in Sheffield: Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 150 people working collaboratively andcreating a dynamic, positive environment with over 20 different languages being spoken.As the UK moves through lockdown and Fragomen moves out of a fully working from home model, a regular attendance in the office will be required in this role. The Firm is however transitioning towards an agile working approach, which incorporates a blendof in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomens social responsibility through one cross-cuttingtheme and five focus areas.. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and helpsteer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

Keyskills :
Administrative SupportBusiness SupportClient ServicesCommunication Skills