Client Service Advisor - Commercial Insurance

Job Description

ResponsibilitiesClient Service Advisor - Commercial InsuranceSheffield, UK Were Hiring!Aons UK Retail business are currently recruiting a Client Service Advisor to join our team based in Sheffield. The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the clients needs. NationalNational provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories; the CEO and CFOs will be lookingfor a local relationship with their broker, who can provide a tailored approach. National clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the National team provides clients with a claims service and advice on risk management across mostindustries, with specialisms in real estate, public sector, food and drink and retail and wholesale.About the RoleAs a Client Service Advisor some of your key responsibilities will include:Work with Client Managers to ensure the highest level of service to each assigned Client. This includes liaising with Client Managers to fully understand the Clients business and insurance requirements, contributing to the formulation of the Service Plan,Reports, Presentations and any other client documents etc., as required including visits to Clients, and communicating terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of creditcontrol standards.Identify potential improvements in Client risk & insurance programme design and make recommendations to Client Manager,and implement recommended changes for Clients if required.Negotiate new business terms, renewal terms, Mid Term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as requiredfully support the broking function to achieve optimum solutionfor the client.Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,Provide on-going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.Identify revenue development opportunities on allocated Client accounts, using knowledge of products/services in the wider Aon community, and make recommendations to Client Managers.Ensure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriate.Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.Take ownership of problems and their resolution, seeking assistance where necessary.Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, includi...