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Job Location | Sheffield |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Company Description The Rank Group are knownthrough our iconic brands; Mecca Bingo and Grosvenor Casinos. We employ almost 7,000 people across our brands, in roles ranging from Casino Croupiers, Poker Dealers, Chefs and Bingo Club Callers, through to specialists in Marketing,Property, Finance, Law and Human Resources and many more. We are a multi-channel business, operating across our retail (club and casino venues), online and mobile. We are always changing and always innovating.Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. Were proud of the environment weve created and unlike other Contact Centres, we offer a culture of learning, developmentand fun. Job Description The Change Manager has responsibility for leading the continuous improvement of our Customer Service activities, and drives through internal development and change to process, ensuring all process within the Customer Solutions Hub are documented.They take a lead role to represent Customer Services on change projects and support new products being developed and launched as well as be responsible for performing risk and conflict assessments and prioritising key activity with stakeholders, operationsand development teams.Specifically: