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Automotive Customer Service Advisor

Job LocationSheffield
EducationNot Mentioned
Salary24,000 - 25,500 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Automotive Customer Service AdvisorSheffield£24,000 OTE £25,050

  • Brand new Accident Repair Group site
  • Permanent position, Monday to Friday ( 1 in 2 Saturday mornings, 4 hours)
  • Pension, 29 Days holiday annual leave, rising with service, sick pay, private Health and dental care vouchers,
  • Awards academy
  • A company that can offer lots of stability and progression
For more information call Rochelle on Clear Automotive is a specialist recruitment agency, working with Accident repair and automotive organisations across the UK, to fulfil their staffing requirements.Bodyshop Administrator / Automotive Customer Service Advisor / A brand new opportunity for our accident repair client based in Sheffield has become available. If you are looking for a company which offers internal progression, recognition for hard work and a close-knit team, then this could be a great move for you.Our client is growing at a great speed, and they have plenty of work to keep all their employees busy. They are also winners of numerous prestigious awards.This position for a Bodyshop Customer Service advisor is an important role within the repair centre, as you will be the first person that all customers deal with and so delivery of a first-class service is essential. This position and requires an experiencedcandidate who has worked in either an Accident repair centre, dealership or automotive business.As an Automotive Customer Service Advisor / Bodyshop Administrator your role will include:
  • Handle calls from customers who have their vehicle booked in for repair with the centre
  • Deal with all administration regarding all customer claims and documentation
  • Ensure customer awareness of all products and services available
  • Approach all customers and assist with requests, including requests regarding vehicle repairs
  • Move cars around the site
  • Prepare job packs
  • Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
  • Initiate job documentation and maintain customer records and follow-up systems
  • Follow correct procedure when issuing courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customers driving licence are obtained (when applicable)
  • Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
  • Undertake other tasks and responsibilities as requested by the Operations Managers
Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator
  • You must have an excellent customer focused service background
  • Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
  • You will be excellent on the telephone
  • Multi-tasking is essential as this role is very busy and requires attention to detail
  • Ability to upsell to customers
If you would like to be considered for the Bodyshop Administrator /; Automotive Customer Service job position, then please send your CV to Rochelle at Clear Automotive or call onClear Automotive Recruitment Solutions is a leading Automotive recruitment specialist covering all areas of the UK.We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle bodyrepair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager,Parts Advisor, Parts Manager and more.

Keyskills :
AutomotiveCustomer ServiceService AdvisorAccident RepairAdministratorCSABodyshop Administrator

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