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Administrator

KitchenEX Limited
Job LocationSheffield
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

KitchenEX Limited is a rapidly expanding family- owned business based close to Meadowhall, Sheffield. We import and supply retailers around the UK with premium kitchen appliances and are the sole importers of Faber Cooker Hoods and ILVE Rangecookers in the UK. To support the growth of the company we are seeking an experienced Administrator to assist in the smooth running of the business by efficiently managing day to day administrative duties as well as liaising with both customers and the external sales team. The role involves ensuring the efficient delivery of goods to our customers, invoicing, customer service queries, order processing and handling queries from retailers and consumers. The successful candidate needs to be organised, experienced, able to work under pressure and possess the ability to work unsupervised. We are looking for a team player who is able to cope with the demands of a busy office.As office administrator you would assist with the smooth running of the office. You will ensure retailer requirements are met by accurate and efficient processing of orders, organising deliveries, invoicing and stock control. You will be responsible for supporting a number of accounts, ensuring any of their customer specific requirements are met. The ideal candidate needs to be organised, able to proactively manage their own workload unsupervised, be able to work under pressure towards set targets and complete shared office and administration duties.Key duties would be to:

  • Daily administration duties; raising and invoicing customer orders, organising deliveries, filing, taking secure payments, ad-hoc reporting.
  • Answering telephone queries and making outbound calls to customers, consumers, service partners and the external sales team.
  • Responding to internal and external emails in a timely fashion.
  • Maintaining and adding to the CRM database which logs all of our customer contacts and activities.
    • Key Competencies:
  • Excellent organisational and time-management skills, demonstrating the ability to self-manage, balance multiple tasks and prioritise workload to meet deadlines.
  • At least 2 years working as an administrator
  • Confident telephone manner.
  • A logical and calm approach to solving problems and on-going customer issues.
  • Good IT Skills, including Microsoft Excel.
  • A knowledge of CRM systems would be an asset but not essential.
    • For the right candidate, this is an excellent opportunity to join a supportive team, in a successful, growing business.Hours of work: Full TimeSalary: According to Experience Required skills
  • CRM
  • Customer Service
  • Deliveries
  • Order Processing
  • Problem Solving

    • Keyskills :
    CRM Customer Service Deliveries Order Processing Problem Solving

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