Administrative Assistant

Job Description

PurposeThe purpose of the role is to provide administrative support to the underwriting team. The role involves dealing with clients over the phone and via e-mail.We are looking for a candidate who is willing to learn, self-motivated and driven.Key Responsibilities

• Adhere to all company policies and procedures.

• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.

• Assist with all aspects of administration, ensuring all data inputted is accurate and sufficient.

• Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Mid-Term adjustments & all other customer interactions.

• Maintain thorough and accurate records of all customer interactions.

• Identify complaints and refer to the necessary complaint handler.

• Dealing with queries by email and in person ensuring that all SLAs are adhered to and create outbound emails, as necessary.

• Required to escalate to the relevant referral point where necessary within the Branch.

• Perform multifaceted general office support.

• Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.

• Learn the administration processes and procedures in order to support the New Business, Existing Business and Renewals team.

• Process on cover instructions from relevant teams on the relevant systems.

• Process diary requirements accurately.

• Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.

• Ensure that the relevant business systems are up to date.

• Learn how to calculate MTA premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.

• Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.

Product and Technical Knowledge

• Required to learn and understand the legal principles of insurance and insurance contracts including our clients’ obligations to insurers.

• Required to learn and understand technical knowledge of our client’s product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.

Skills and Competencies

• Excellent communication skills, both written and oral.

• Ability to work alone and as part of a team.

• Positive, can-do attitude.

• Strong team ethic.

• Ability to manage time effectively and work under pressure.

• Excellent organisation skills.

• Good timekeeping and presentation of self and work.

• Strong interpersonal and relationship skills.

• Articulate & Numerate.

• Work with a high degree of accuracy in all tasks, ensuring good attention to detail.

• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)

Experience

• Knowledge of Word, Excel and Outlook is an advantage.

• Previous administration experience is an advantage.

Qualifications

• Educated to GCSE level.

Job Types: Full-time, PermanentSalary: From £19,000.00 per yearBenefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Keyskills :
AdministrativeCommunication SkillsNumeracyOrganisational SkillsTimekeepingBuild Strong RelationshipsPositive Team PlayerWork Alone