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Job Location | Sheffield |
Education | Not Mentioned |
Salary | 38,000 - 40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
3rd Line Support - Assets Management software, Sheffield, £38-40K + Bens. You must have a background in providing 3rd line support of Assets Management software with good SQL knowledge / experience. Responsibilities: * 3rd Line Support and Configuration changes for existing systems* Scope, analysis and implementation of new projects within existing or new systems* Provides technical advice for bid (work winning), BI, Quality and Digital teams* Part of bid teams and bid process as required* Makes customer-oriented decisions and understands their problems quickly and fluently* Actively works to establish a good understanding of the needs of the business to deliver a higher quality service to customers* Innovation - helps to identify ways in which technology can be used by the business to drive efficiencies and deliver greater value for the customer Service Desk* Business Systems team members* Internal Bid, BI, Quality and Digital teams* 3rd Party resources (Suppliers/Vendors)* End users* Demonstrates clear understanding of own targets and responsibilities* Operational Responsibilities* Agreed solutions are delivered within agreed timescales* Solutions remain aligned to the technology roadmap (and exceptions are agreed)* Up to date and clear documentation on the key processes within area of responsibility* Positive customer feedback* Clear focus on completing all activity within the performance standards agreed with the customersYour background / skills:* Strong knowledge of assets management software and SQL.* Technical experience / understanding of the application development lifecycle including being able to identify where things are likely to go wrong* Experience working within an ITIL framework* Experience of identifying and embedding industry best practice into current ways of working* Focused on achieving resultsKnowledge of the following is not required but desirable:* Brightly (Confirm)* Alloy* Kaarbontech* Noodle (Client Engagement App)This 3rd Loine Support - Assets Management Software role is a hybrid position based in Sheffield and pays c£38-40K base + bens.
Keyskills :
3rd line supportassets management