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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | 28,001 - 37,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
2nd Line Support EngineerRole: 2nd Line Support EngineerLocation: Sheffield Salary: £37K DOE I am looking for a 2nd line support engineer to join a growing MSP in Sheffield on a permanent basis. This is an exciting opportunity to get your foot in the door with a reputable company that will allow you to thrive and really welcome you into the team fromday 1 - they pride themselves on their culture and company ethos and their ability to give back to their employees for the outstanding service they provide.As the 2nd line support engineer you will be responsible for the day to day support of customers over the phone and email, as well as out on site when is needed and assisting with and leading projects. You will have a keen interest in IT and keep up to datewith changing trends across the industry that can help with the efficiency and skill of your everyday tasks. Benefits: ** 20 Days Holiday + Bank ** WFH Opportunities ** Paid for Certifications ** Appraisal after first 6 months ** Annual appraisals ** Overtime = extra ££ Role Responsibilities:** Provide 2nd line support to customers via the service-desk, ensuring you have great communication skills as you will be liaising over the phone and email ** Provide onsite support as and when is needed - acting as the face of the company and maintaining high levels of customer service and standards at all time ** Provide advice to users and colleagues to ensure high levels of efficiency are maintained ** Participate in and lead projects across the customer base ** Keep up to date with technological changes and enhancements across the industry to ensure you can contribute to the ever evolving IT Strategy across the company Technical skills from you:** Windows Server and OS ** Active Directory, Group Policy ** Azure ** Exchange, Office 365 ** VMWare, Hyper-V ** Veeam Backups** Citrix ** Cisco Networking Ideally you will be from an MSP environment - however this is not essential as the company are looking for a driven individual who is willing to get stuck in from day 1 and have a desire to progress and improve on their own abilities. If this sounds like it could be the position for you then please APPLY NOW or send your CV directly to paige . doherty @ betechnology . comBeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Keyskills :
IT Support2nd lineIT EngineerServicedeskIT TechnicianService deskSecond Line