2nd Line Service Desk Engineer - Sheffield - 3 months (Inside IR35)

2nd Line Service Desk Engineer - Sheffield - 3 months (Inside IR35)Key Responsibilities:

Be the escalation point of contact for level 1 engineers, and continuously review their workloads
A proactive approach to supporting wider team with technical challenges
Taking ownership of client issues and resolving or escalating as needed
To interface with end users by telephone, email and Connectwise/Team Viewer/Log Me In
Provide excellent service to end users and set expectations based on client and company processes
To manage all service requests to agreed resolution times (SLAs)
Maintain Connectwise & IT Glue with all relevant and up to date detailed information

Skills Requirement:

In-depth knowledge of Microsoft Desktop Operating Systems (Windows 7, 8 & 10), as well as Microsoft Office versions
Ability to carry out detailed remote IT and peripheral diagnostics
Knowledge of Windows Server environments and Active Directory
Experience of utilising Service desk management software
In-depth knowledge and experience within virtualisation technology
Able to diagnose and remediate back-up technologies
Troubleshoot, deploy and configure applications, such as security software

Self-Management:

Works interdependently with all relevant functions (Sales; Service implementation and delivery; Commercial; Marketing; Training)
Contribute to creating a good team atmosphere
Embraces personal challenges
Is resilient, optimistic and open to change
Collaborative approach
Self-motivated, flexible and works well under pressure
Appetite for continuous personal development

If this is of interested then please apply and a member of the resource team will be in contact ASAP

APPLY NOW

2nd Line Service Desk Engineer - Sheffield - 3 months (Inside IR35) Related Jobs