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2nd Line Engineer

Job LocationSheffield
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an engineer who likes to be part of a close-knit team Who can continuously learn and improve from other team membersDo you like working for a Managed Service Provider where you are constantly being exposed to new and different technologiesDo you like a blend of remote support work but also enjoy assisting with projects and working on siteIf so, we would love to hear from you.We are looking for an engineer experienced in the support and implementation of IT and Telecoms solutions, the ideal candidate will be familiar with the nuances of client-facing service delivery with a similar MSP/telecoms provider.You will need strong skills across Windows Server in addition to Active Directory, Exchange, Office365, Desktops, Firewalls, Routers, Switches, and Wireless.The engineer will get involved in day-to-day support on a reactive and proactive basis. Project work will be a large part of the role and previous experience of client-facing employment is essential. Desirable but not essential skills would include 3CX,AutoTask PSA, Datto RMM, Hyper-V, VMWare, ESET, Azure, MAC.Responsibilities

  • Log and manage support cases on MS Dynamics platform
  • Provide support via Telephone and Remote Control.
  • Work with other functions within the company to communicate with all stakeholders in customer projects and support services
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Make visits to customers to facilitate support and project implementation
  • Take part in the delivery of technical solutions for customers. In some cases, you will own the project.
Qualifications/SkillsWindows Server Installation, Support, and Administration.Windows Desktop Support for versions 7 to 10.Office 365 and Exchange Server Support and Implementation.3CX Cloud and On-Premise.Calm and Patient Personality.Able to communicate at all levels.Willingness and ability to travel.Full clean driving license.If this sounds of interest and you would like to find out more please do apply!

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