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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | 20,000 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: 1st Line Support EngineerLocation: Sheffield, S9Salary: £20,000 - £23,000 DOEMy client, an international b2b supply company are looking to bolster their internal IT team by recruiting a 1st line support engineer. They are looking for someone with a good, can-do attitude who is looking to start their career off in the world of IT orsomeone who already has some experience but wanting to move to a company which will nurture good talent and good work ethic and provide them with an environment that harbours professional development. If you tick any of these boxes, apply now! Benefits:** Onsite Parking** Company Pension ** Employee Assistance Programme ** Retail and lifestyle perks & discounts** Paid Charity Support Day ** Staff Discounts ** Opt-in Medical Plan ** Eyecare Assistance** Company Honours Programme** Long Service Recognition Scheme ** Training and further learning courses** Hybrid Working Skills from you:** Experience working within a customer service oriented position** Experience within an It Service related field and having studied a recognised qualification/MS Cert is desirable** A broad knowledge of MS operating systems, MS Office applications & computer hardware peripherals is ideal.** Basic understandings of networking concepts and phone systems from both user and admin perspective ideal.** Ability to prioritise, good attention to detail, adaptability and good communication skills. Responsibilities:** Provide comprehensive 1st line technical support and service provision across sites for all group IT systems and services within agreed SLAs.** Assisting users with issues and changes raised via the helpdesk phone/email and ticket system** Using service management tool to create and submit a log of all reported incidents, updates and changes.** Follow all documented procedures to handle open tickets** Monitor the ticket queue ensuring updates are provided. This position is based within a market leading, well established company who will provide you with all the tools you need to complete the job to a good standard, enhancing your skillset and providing good development/growth opportunities within the business.Please APPLY NOW or send your CV directly to Nick @ Allegiancetechnology . co . uk