VSS Level 1 Technician Portuguese and English Speaking

Job Description

VSS Level 1 Technician (Portuguese and English Speaking)DescriptionOur OrganisationPearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the worlds most comprehensive network of nearly 20,000 Test Centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for an IT Support Technician to join our successful team in Salford Quays, Manchester office.Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).Your Opportunity

IT Support Technician (Portuguese and English Speaking)

Based in Salford Quays, Manchester UK

Permanent & full-time working 37.5 hours per week

Salary up to £24,100.00

Parking available throughout Salford Quays & excellent access to public transport links

At Pearson VUE we have an exciting opportunity for an IT Support Technician to join our successful IT Support Team and provide a first-class customer service for our global clients. Each one of our clients is unique, therefore you will treat every customer as a valued individual.You will work in a skilled, multi-lingual team of passionate colleagues where you will report to the Team Manager and support your customers by telephone, chat and remote-access tools. You will ensure that you fully understand their enquiry, listen to their needs and ask questions to troubleshoot any faults and provide effective solutions.You will deliver an exceptional technical service to customers from our network of global Exam Centres, assessment venues and education organisations, often at times when customers are due to complete important exams. Therefore, you will be expected to prioritise tasks effectively and work with a sense of urgency, taking ownership of customer issues until they are resolved.It will be your responsibility to provide support and guidance on the installation of testing systems and software remotely. You will also assist with upgrading or implementing new applications. Your role will involve documenting and recording customer updates and outcomes using our CRM logging systems.Your regular days will be Monday to Friday and working 7.5 hours between the hours of 11:30am and 20:00. You will be required to work one Saturday every four weeks for which you will receive time off in lieu.Our Successful CandidateThis person will be part of a multilingual team predominantly dealing with Brazilian clients, therefore this individual must be fluent in both Portuguese and English.This is a career-changing opportunity therefore we are looking for a passionate team-player with excellent customer service skills. It would be an advantage to have an IT related Degree or professional IT work experience. You should be confident with Windows operating systems, a good knowledge of networking configuration and troubleshooting, along with supporting customers with software remotely.Take your IT Support expertise to a new level - we have many interesting and dynamic projects to look forward to in 2020 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE!Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Qualifications

Excellent written and verbal communication skills, must be bilingual in Portuguese and English

Excellent knowledge and experience in a customer focus environment

Must be able to actively demonstrate a logical and analytical approach to problem solving

Effective time management

Excellent conflict management skills

Excellent customer service skills

Experience and support of Microsoft Server/workstation operating systems and office applications

Experience with supporting software applications via telephone and using remote tools

Experience of supporting LAN/WAN connectivity related issues

General knowledge of networking configurations and troubleshooting

Quick learner and ability to adapt to new systems and operating environments

Desirable Experience and Qualifications

Qualification in ITIL or similar

Qualifications from Helpdesk Institute

Active Directory support

Demonstrated documentation and training skills

Utilisation of helpdesk tools (e.g. SalesForce)

Primary Location: GB-GB-ManchesterWork Locations: GB-Manchester-The Lighthouse The Lighthouse 14 The Quays Salford Quays Manchester M50 3BFJob: Customer ServiceOrganization: Assessments VUEEmployee Status: Regular EmployeeJob Type: StandardShift: Day JobJob Posting: Nov 25, 2019Job Unposting: OngoingSchedule: Full-time RegularReq ID: 1914720Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.