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Lead Customer Service Advisor

networx
Job LocationSalford
EducationNot Mentioned
Salary22,006 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Lead Customer Service AdvisorSalford, Greater Manchester£22,006 per annumPermanent35 hours per weekClosing date: Monday 4th OctoberOur clients organisation is all about people - the people who live in their homes, the people in the communities they serve and the people they work with.So, its no surprise that they recruit for attitude and behaviour which are central to them delivering great experiences for everyone!They employ people who are passionate about making a difference who can take responsibility and get things done. And they have developed an agile, flexible culture which supports people to do this.As a not-for-profit housing association, they provide homes and services to over 16,000 people across Greater Manchester. They build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.This role will help them to do this by supporting their customers through a growing range of digital channels such as telephone, live chat, social media and email while also helping them to navigate their customer app.In this role, you will be responsible for:

  • Answering a full range of customer enquiries, relating to repairs and maintenance, lettings, neighbourhood management, complaints, rents, leasehold and customer involvement. This includes undertaking outbound calls where appropriate.
  • Providing support to colleagues with complex queries within your specialty, taking on escalated enquiries and on the spot technical advice.
  • Assisting the Team Leader and other colleagues in the development of the knowledge bank, helping to upskill colleagues and induct any new starters.
  • Supporting customers while navigating our customer app and encouraging them to use the functionality available there.
They need people who
  • Have experience working within a customer service team
  • Have previously developed training plans/workshops/documentation for internal teams
  • Have excellent knowledge of one or more services that the team deliver (repairs; income management; neighbourhoods; lettings)
  • Are able to meet objectives and targets, with minimum supervision
  • Have excellent verbal and written communication skills, with the ability to understand and execute a corporate communication style
  • Can demonstrate a can-do attitude, with a willingness to learn new systems/processes and actively seek out further personal development and knowledge
Everyones welcome to join our client. Their culture is inclusive, and they are committed to increasing diversity. They enable everyone to be themselves at work, so that they feel at home with them. And they trust and support people to do their best, ina role that is fulfilling and rewarding because they know that this helps them to deliver better outcomes for their customers and their colleagues.If you want to be part of their team and help them make a difference, theyd love to hear from you.#CustomerService #CustomerServiceJobs #housingjobs #recruiting #Manchesterjobs

Keyskills :
Customer Service

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