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IT Service Desk Analyst

AJ Bell
Job LocationSalford
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The role:We are currently recruiting for a Service Desk Analyst to join our Technology Services Department in Manchester. Reporting into the Service Delivery Team Leader, you will be responsible for ensuring that incidents and service requests are resolved within SLA and act as the first point of escalation and support for IT queries.This is a very technical service desk and the successful candidate will have experience and knowledge of a very wide range of technologies.Key responsibilities:

  • Logging calls via telephone and gathering sufficient details for resolution by the relevant person.
  • Classify calls to the service desk on arrival via email.
  • Perform troubleshooting with end users via email, telephone and in person.
  • Take ownership of technical problems and see through to resolution, even when passed to third parties.
  • Help to plan and execute desk moves.
  • Install software on new PC’s and Laptops.
  • Setup mobile devices to users, e.g. Blackberry, iPhone, iPads.
  • Maintain and update working documents such as mobile phone lists, and asset registers.
    • Experience/skills:
  • Administration of systems including troubleshooting of MS Active Directory, MS Exchange, Cisco Call Manager, VMWare vSphere and Horizon View Client
  • Knowledge and experience of Windows 10, Windows Server (2012, 2008, 2003)
  • Ability to set up and configure PCs and Laptops.
  • Experience of Microsoft Office applications.
  • Strong customer focus, demonstrated through an excellent telephone manner and the way in which problems / issues are handled and resolved.
  • Excellent problem solving and analytical skills, evidenced via previous work experience or technical / scientific qualifications.
  • Ability to work and communicate with people at all levels.
  • An active knowledge of information technology, and a passion for keeping up to date with the latest technologies. Desire to learn new skills and progress professionally.
  • Positive approach to new problems.
  • Flexible and adaptable.
  • Ability to work under own initiative as well as part of a team.
    • About AJ Bell:We are one of the largest providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £62.5 billion and more than 312,300 clients. Our award-winning products include AJ Bell Youinvest and AJ Bell Investcentre. We have our head office in Manchester, as well as a Media office in London.Additinal Information:There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.At AJ Bell you can expect a friendly working environment with a strong sense of team work, we have a great sense of pride in what we do and this is reflected in our guiding principles.In return for your hard work you will be entitled to:
  • 24 days holiday increasing up to 30 days with service, plus bank holidays
  • Discretionary bi-annual bonus
  • Contributory pension scheme
  • Paid study support for qualifications
  • Enhanced maternity/paternity scheme
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • Free gym
  • Holiday buy/sell scheme
  • Free social events
  • Plus much more

    • APPLY NOW

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