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Customer Service Advisor

Job LocationSalford
EducationNot Mentioned
Salary22,000 - 28,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job:Customer Service AdvisorSalary:£22,000-£28,000 per an, depending on experienceLocation:Salford QuaysType:6-month FTC, Monday-FridayPotential to be taken on permanently at the end of the contractAre you a strong communicator with experience in delivering good customer serviceCan you balance being on the phone and operating a software systemWould you consider yourself a quick learnerDo you work well individually and within a team settingAre you a motivated person with strong attention to detailIf so, I want to hear from you ASAP!My client is a giant in the global shipping and logistics industry and due to rapid and continued growth, are looking to hire experienced and quality customer service peopleon a 6-month fixed term contract, with the potential to go permanent at the end.Role Responsibilities:

  • Ensure team processes are completed correctly
  • Ensure relevant team KPIs are met
  • Maintain the highest level of customer centricity
  • Ensure all customer charges are collected with no revenue leakage
  • Ensure deliveries are processed accurately in a timely manner
  • Ensure any delivery issues are communicated to the customer/haulier and resolved in a timely manner
  • Investigate and resolve any customer queries
About you
  • Previous customer service experience is essential
  • Customer focused individual with a mindset of how to solve the customer pains
  • Organised
  • Accurate
  • Highly engaged
  • Keen to learn
We are looking to interview next week, so if this role sounds like something you would excel at please dont hesitate to apply.

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