Customer Service Advisor

Job Description

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Demonstrate our core values- Passionate,Professional and Fair.Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, includingnew and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.Thanks to solid and secure backing and investment; the Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the businesshas successfully grown to how it is todaybut as history shows; that wont stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG!Benefits of working at RRG Group32 days holiday including Bank Holidays rising with length of service up to 38 days. Workplace Pension Scheme. After successful completion of 6 months probation period, you will be eligible to go into our Employee Car Scheme (Toyota / Lexus / Skoda). Employeesmust be at least 21 years of age. Fantastic future career opportunities as expected from a large and progressive Company. Wellbeing support. Great team spirit, charity events and the flexibility to get involved in various fundraising events.Opportunity at RRG Group, Salford - Customer Relations AdvisorThis role includes offering customers an excellent online experience as they interact with us during key touchpoints. Efficiently handle inbound and outbound enquiries, ensuring sales opportunities are maximised on behalf of our dealerships. Manage and developcustomer follow-up and prospecting systems. Build strong inter-company relationships. Remain compliant with industry standards/processes.All about youConfident telephone manner. Great written communication skills. Ability to deliver an excellent customer experience and multi-task efficiently, prioritising workload. IT proficient with the aptitude to work in different systems at once. Able to work independentlyand also part of an office-based team. Must hold a driving license.£22,000 basic salary with £500 per month team bonus, if target hit. Expected OTE £29,000+ depending on Appointments made. Uncapped Individual Bonus of £5 per appointment. Guaranteed maximum commission for the first 3 months. Great environment with newlyrefurbished office. Rotating Shift Pattern, working hours of 37.5 per week. Monday - Friday 0900 to 1700 or MondayFriday 1000 to 1800. Working 1 weekend per month (Sat 9-5pm and Sun 11-5pm) with either Thursday and Monday off or Tuesday and Friday off,rotating. You will also be required to work some bank-holidays, you will receive overtime pay and the day back in lieu.This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.Location: RRG Toyota, Salford, 173 Cross Lane, M5 4APSalary: £22,000 basic with uncapped commission Expected OTE £29,000+Closing date: 20-01-2023REF-201 880