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Case Coordinator

Job LocationSalford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeProvide a comprehensive and effective administration service across a number of Flex Teams, supporting the team to deliver an effective rehabilitation service. This post will be supporting the Interventions/programmes team and based at the Salford officeResponsibilitiesOperational Planning and Management

  • Act as an enabler for Case Managers, providing administrative support and case co-ordination, supporting the delivery of the Interchange Model
  • Plan and prioritise own workload, to ensure self and Flex team meet objectives, deadlines and targets
  • Appropriate attention to detail and ensure tasks are correctly handled and followed through
  • React quickly, demonstrate a flexible approach and respond appropriately to changes in plans and work schedules
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
  • Finance and Commercial
  • Provide admin. support to Interchange Manager to manage devolved budgets, e.g., track petty cash, rail warrants, Service User bus tokens
  • Equality and Diversity
  • Participate and engage in equality and diversity training, reflecting learning in working practices
  • Work to eliminate discrimination, harassment and victimisation
  • Ensure best practice and company policies and procedures are followed to achieve contract requirements
  • Quality/Health and Safety/Environment
  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
  • Attend all QSHE mandatory training as requested
  • Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
  • Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements
  • What we are looking forPerson SpecificationEssential
  • Professional Qualifications, Education and Training
  • GCSEs including English and Maths (C or above) or equivalent Commitment to undertake VQ3 Diploma in Probation Practice or equivalent
  • Relevant Experience
  • Ability to enforce standards and procedures Working/volunteering in the Criminal Justice System
  • Working with individuals with challenging behaviour
  • Relevant Knowledge
  • Commitment to a reflective learning approachMicrosoft Office – Word and Excel Understanding the importance of performance and quality in practiceKnowledge of the Criminal Justice System
  • Core Competencies (aligned with the National Occupational Standards – Justice)
  • Contribute to the development of a culture in which people are respected and valued as individuals
  • Creating an environment that encourages people to identify their own personal beliefs, values and priorities, and decide for themselves the actions they wish to take
  • Identifying factors which are known to trigger certain kinds of behaviour in the individual and take appropriate preventive action
  • Adopting a personalised approach to rehabilitation
  • Supporting individuals to engage in activities which are likely to stimulate their interest, that are consistent with their preferences, and supports constructive changes in their behaviour
  • Seeking to build positive relationships
  • Enable individuals to identify factors which affect their safety, well-being and social inclusion
  • Enabling individuals to identify factors which affect their safety, well-being and social inclusion
  • Enabling individuals to identify options for improving their safety, well-being and social inclusion
  • Helping individuals to put their choices into action and sustain this effort, reviewing the effectiveness of their actionsObtain information, analysis and decision-making
  • Obtaining, verifying and recording information from offenders regarding their behaviour
  • Consistently displaying the skills of pro-social modelling, service user engagement and professional judgment to encourage service users to desist from their offending behaviour and to rehabilitate and reduce the risk of re-offending
  • Taking action in a timely manner and making decisions that are based on evidence or sufficient intelligence
  • Demonstrating a willingness to ask for assistance or refer a matter when appropriate
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