| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Salford |
| Education | Not Mentioned |
| Salary | £8.72 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Are you looking to get your foot on the ladder in the IT world if so this might be the role for you!My client provides Broadband support to some leading names and as part of the Help desk team you will be required to do the following:-* Ensure best practice of Customer Service and Technical Support to customers. * You must have Patience and tenacity, as you will be dealing with customers at all levels* Log customer complaints and escalate to the relevant department* To manage the workload of assigned faults to the first line team members queue and resolve via best practices. * Be the face of the business by taking the bulk of inbound calls.* Attend 1-2-1 agent reviews to further progress knowledge and performance.* Maintaining the moral of the team to ensure the quality of support delivered to the customers is in keeping with the Companys operating processes. Experience isnt essential to be successful in this role but an interest in IT would help you grow in this role, also anyone who is customer focused would be a great asset to the team.Working with in a small but busy teamYou are required to work shifts as its a 24/7 operation so you will be working 5 days out of 7 days on a rota between the hours of 7.30am and 10.30pm (37.5 hours per week) but you must be flexible.As you become more advanced in the role you will also be required to go onto there night rota which is 10.00pm-7.30am (please note this will only be as and when you have worked for the company for several months and have a good understanding of the service you provide)1st interview will be telephone based/ZoomStarts are end of May/start or June with a view to working remotelyCordant Group is an equal opportunities employer Required skills
Keyskills :
Customer Service Problem Solving Good IT Skills An interest in IT