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Customer Retentions Advisor

Red Dot Recruitment
Job LocationSale
EducationNot Mentioned
Salary19,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Retentions Advisor We have had an exciting opportunity become available with out client based in sale for a Customer Retentions Advisor to join the team. This role is a great opportunity for someone to join the team who wants to earn a great bonus but doesnt enjoy cold callingor hard sales.Hybrid workingwork from home 2 days per weekThe Customer Retentions Advisor role:You will be making outbound calls to existing customers who are coming up to the end of their contract and who may want to leave. Your job is to both retain the customer with the business and also upsell/cross-sell additional products where possible. Youwill be working towards realistic KPI targets and will be given full product knowledge and sales training in your initial 4 weeks of employment. You will be working in a supportive team environment where you will receive ongoing training and support.The Client: As a Customer Retentions Advisor, you will be representing the UKs leading provider for small businesses. Our client offers everything from broadband and phone lines to gas, electric, water, payment services and insurancegiving you complete freedom in yourconsultative sales/retentions approach.Currently, our client has an impressive circa 160,000 customers, however they are looking to grow and add X4 additional Customer Retentions Advisors to their team to retain and expand on their busines. Our client is already an established business withintheir field, however, they have aggressive growth plans which will unlock excellent progression opportunities for the successful Customer Retentions Advisor.Daily Duties of the Customer Retentions Advisor:

  • Handling a mixture of inbound and outbound calls from existing customers
  • Building relationships with customers who are thinking of leaving
  • Upselling and cross-selling additional products
  • Making warm calls to existing customers
Benefits of the Customer Retentions Advisor role: Our client offers a fantastic starting salary with bonus scheme as well as providing amazing on-site facilities, such as parking, free gym and discounted caf complete with a bar for after-work drinks.Aside from being a great place to work, our client offers impressive benefits too;
  • Starting salary between £19,000 - £23,000 depending on experience
  • Uncapped bonus!
  • Hybrid workingWFH 2 days per week
  • No weekends or bank holidays
  • Management and various progression opportunities
  • Free on site parking
  • On site gym
  • On site bar
Sound good To be considered, the successful Customer Retentions Advisor will have:
  • A background in Retentions (either customer service or sales) OR a sales background, minimum 1 year.
  • Good communicator who does not shy away from objection handling
  • A passion for customer service and speaking to customers.
  • Experience working towards targets.
LocationOur clients office is based in the heart of Sale Moor Village next to Sale Water Park, only a stones throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre.Whats nextIf you are looking for a new challenge at an award-winning company if youre a driven sales or retentions professional with the experience were looking for then look no further as were the company for you!Simply click APPLY below for the Customer Retentions Advisor role and a member of the team will be in touch this week!

Keyskills :
Call CentreCustomer ServiceInsuranceSalesRetentions

APPLY NOW

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