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Graduate Scientific Technical Support Specialist

Job LocationSaffron Walden
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Graduate Scientific Technical Support Specialist Job Location: Saffron Walden (Commutable from Cambridge, Hitchin, Stevenage, Bishops Stortford etc.)Job Salary: Competitive Job Details: Full time, permanent roleJob Benefits: 5 weeks holiday + bank holidays, pension, discretionary annual bonus, flexible working, regular company eventsWe are currently working with an innovative chemistry company who design safe and sustainable chemistry equipment and products. They have been manufacturing scientific and laboratory instruments for more than 50 years, conducting chemical research to improveproduction for more productive chemistry. They focus on equipment for chemical synthesis and process development.The Role:This role includes pre and post technical sales support for the companys products, producing custom quotations for laboratory products and application testing. You will be providing technical support via phone, email and online chat to clients, customers,distributors and colleagues. There will also be R&D duties including testing prototypes and applications on existing products. Job duties include:

  • Pre-sales product selection and post sales enquiries
  • Assisting with product installation
  • Diagnosing faults and communicating with suppliers
  • Liaising with end users, distributors and the sales team to discuss customer requirements
  • Sending quotations and checking purchase orders
  • Testing prototypes including debugging, functional and performance testing, and producing reports
  • Testing applications and supporting customer queries or technical issues by setting up testing systems on scientific equipment or software
Job Requirements:
  • A degree in Chemistry or Material Science or related
  • Experience of working in a technical support role is beneficial but not essential
  • Hands on laboratory experience is preferred
  • Excellent communication skills
  • Good time keeper and prioritising skills

Keyskills :
Technical Support Jobs / Chemistry Jobs / Graduate Science Jobs / Scientific Sales Jobs / Pre-sales Jobs

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