Arrears Officer - Hybrid working

Job Description

About UsWe all know happiness comes from within. And its no different with Money Happiness. It starts right here! At Saffron BS were ready to build it, inspire it and celebrate it with our members, people and communities.So whatever that happy is - from picking up the keys, to saving for that big day - were here with open arms, curious minds and the kettle on. Ready to cheer our members on when theyre winning, or build them back up when things havent gone to plan. Andwhy Because thats what families do.For us, this is much more than a job. Were here to make things better, roll up our sleeves and think whats next to rebuild. Our people are the beating heart of Saffron and it takes each and every one of us to provide the service were proud of.So bring you! Your energy, an abundance of team spirit and your hunger to help.Together were building happy.The RoleWe are recruiting for an Arrears Officer to join our member focused Arrears Team on a permanent basis.Our successful Arrears Officer would be an empathetic and warm people person who is committed to delivering a high standard of customer care by dealing with financial difficulties, in accordance with relevant Codes of Conduct and Regulation. A positive,adaptable attitude is essential along with being a team player when working towards key objectives.This role is an excellent opportunity for an analytical, and detail orientated person who has exceptional customer service skills.Key Responsibilities (not limited to)

• Through individual and team work,strive to exceed SLAs by maintaining awareness of workloads and assisting other team members.
• Monitoring,reviewing and controlling arrears cases,sympathetically and positively,in accordance with Society Policy and Procedures,Codes of Conduct and Regulation and within agreed Service Level Agreements (SLAs)
• Liaison with customers with mortgage arrears to develop a plan for dealing with their financial difficulties and clearing the arrears, consistent with both the customers interests and the Societys commercial interests delivering a "best in class" service
• Monitoring and ensuring adherence to negotiated payment plans.
• Negotiating with the customer any capitalisation of arrears within the terms of the Societys Policy and Procedures
• Working with the Arrears Manager,ensuring that records are kept up to date, information is readily available dealing on a day to day basis with our Receiver, to ensure best customer and society outcomes are achieved

About You

• Passionate about building excellence through delivering a service you can be proud of
• Excellent communication skills to build strong connections with our customers
• Outstanding attention to detail and accuracy
• Respectful and kind; the way we treat each other sets the tone for how we treat our customers

Rewards & BenefitsContract: PermanentSalary: £23k - £25,680 basic salaryHours: 35 hours per week.

• Flexible working; all our roles have flexibility, its just some offer greater flexibility than others, just ask us!
• Recognition Scheme
• Annual Bonus Scheme
• Up to 3 days annual paid volunteering leave
• Physical, Mental and Financial Wellbeing support
• Pension, Life Assurance & Income Protection
• Holiday Exchange
• Staff Mortgage Benefit

and lots more.please get in touch to find out moreAt Saffron, we are committed to building happy; for our communities, members and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hirethe best people, and have a collaborative culture where everybodys uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce; adding different perspectives, ideas and values. We are inspired to leave a legacy for ourcommunities and each other.