Medical Receptionist/Deputy Team Leader

Job Description

The Robert Darbishire Practice Ltd is a Primary Care Network of three GP practices based in the inner city of Manchester. We provide services to a diverse, multicultural population: 60% of our patients are from different minority ethnic groups.The largest practice is The Robert Darbishire Practice (RDP) which is based at Rusholme Health Centre close to Wilmslow Road, and has over 23,000 registered patients. The Robert Darbishire Practice has strong links with the local University halls of residence and approximately 25% of patients at the practice are students. New Bank Health Centre (NBHC) is a purpose-built GP surgery in Longsight and has around 6,000 patients. The Whitswood Practice (TWP) is the smallest of our practices with just over 4,000 patients, and is based in Alexandra Park Health Centre.The head office for all three practices is based at Rusholme Health Centre. The practice’s management team and some patient administration services for all three practices are run from here.We are the first GP practice in the country to have achieved DAISY accreditation for showing dignity and care in the way we treat our patients and staff.About the postWe are looking for a Medical Receptionist/Deputy Team Leader to join our reception team based at The Robert Darbishire Practice though there may be a requirement to work at our other practices from time to time. The post is a full timepermanent position of 37.5 hours per week.The postholder’s usual hours will be 10:00 – 18:30 Monday – Friday. However, all of our staff are required to work flexibly in terms of the time of their shifts and extra hours to provide cover for absence and busy periods. As part of this, the postholder may be required to work Saturday mornings from 08:45 to 13:00. There may also be a requirement for the postholder to work at our other practices from time to time.Salary will be within the range £21,052 – £23,530 depending on experience. We offer up to 5.4 weeks’ holiday plus bank holidays (pro rata) and optional membership of the NHS Pension Scheme.The Medical Receptionist/Deputy Team Leader will support the reception team in providing a service to patients. Our reception teams are the first point of contact for our patients and play an important role in understanding patients’ needs, resolving queries, dealing with prescription requests and either booking an appointment with the most appropriate clinician at the practice or signposting the patient to a service outside the practice. Like all GP practices though, the onset of COVID in 2020 has meant that we have had to make important changes to the way we provide our services. Most of our contacts with patients are now done remotely (either by telephone or online), so the number of patients actually coming into the practice is significantly reduced.The supervisory responsibilities of the Medical Receptionist/Deputy Team Leader role will include monitoring patient demand and ensuring staff are correctly deployed, as well as arranging the staff rota and providing staff training. You will also carry out any duties delegated by the Team Leader and deputise in the absence of the Team Leader.For further details about the post, please refer to the job description and the person specification using the links in the top right of this page. For more information about the practice please see our practice website. You can also speak informally to Mrs Julie Gaffney, Reception Team Leader or Ms Ruby Shad, Office Manager. You are very welcome to visit us – please let us know and we will be happy to arrange it.About youYou will be well-motivated and friendly with excellent people skills and enjoy working in a busy environment. You will be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administrative and organisational skills and you will be confident and experienced in using computers. You will be helpful and approachable and have the ability to work well within a team.Our patients depend on us so you need to be reliable in attendance and punctuality and have an accurate and thorough approach to work. You will need to be committed to give a good service to our diverse population.You don’t need to have worked in healthcare before as long as you possess the above qualities and are willing and eager to learn new skills and are flexible in your approach to work. We will provide in-house training and support.To apply, please use the NHS Jobs application system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.The closing date for applications is 25th January 2021Telephone interviews will be held during the week commencing 1st February 2021Formal interviews will be held during the week commencing 8th February 2021 – these are likely to be held by Zoom.The Robert Darbishire Practice, Rusholme Health Centre, Walmer Street, Manchester, M14 5NP. We are an Equal Opportunities Employer and a Real Living Wage Employer.