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| Job Location | Runcorn |
| Education | Not Mentioned |
| Salary | £17,500 - £18,100 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
This excellent opportunity has opened up for an experienced customer service to manage customer queries using social media platforms and telephony.Client DetailsThis business are performing extremely well in the current climate, they have grown significantly over the past 6 months and expect the growth to continue over the next 12 months. Following company successs the customer service team are growing and have space for an experienced customer service Representative to take over customer communications on social media.This business are starting 7 day coverage from 4th jan 2021 this role will work either a Tuesday - Saturday or Sunday - Thursday weekly pattern.DescriptionKey responsibilities for this role will be;*Using Zen desk to manage customer interactions*Liaise with customers using social media platforms such as Facebook*Support the wider team with inbound customer calls*Manage and resolve complaints*Update customer records and spreadsheets- This role will manage the customer interactions on social media only, this role will not include any content creation -ProfileThe successful candidate for this role will have gained experience in the following areas;*Experience managing customer integration on various social media platforms such as Facebook*Excellent telephone manor*Experience in compliant management*Ideally experience working on ZENdesk*Available to start a new role within a week (ideal start date is 4th January 2021)Job OfferThis role is offering;*Free car parking*Office based*Fixed working pattern - with some flexibility to swap days with colleagues*Onsite Canteen*Zen desk training*Working for a growing business - progression will be available Required skills
Keyskills :
Customer Service Social Media Zendesk Runcn