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| Job Location | Runcorn |
| Education | Not Mentioned |
| Salary | £19,000 - £19,500 per annum, pro-rata, inc benefit |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
This Customer Service is a newly created role to ensure client management is of the highest possible standard. This individual will be a professional who can ease the mind of customers who have a complaint or fault and ensure efficient resolutions are met while keeping the customer informed.Client DetailsThis business are a national retail company who have experienced excellent growth so far and expanded significantly in 2020. Working from this company, you will benefit from a lovely working environment, supportive colleagues and the opportunity to develop your career.This position is required to work Tuesday - Saturday 9.30am - 6pm (fixed pattern)DescriptionThe Customer Service advisor will primarily take responsibility for the following;*Customer satisfaction reviews*Communicating with customers via email and telephone*Using Zendesk to monitor queries*Management of complaints or refund requests*Responding to complex queries by phone / email and social media*Supporting the customer service function*Liaising with colleague is stock control, logistics, finance and sales to ensure the customer is kept in the loop with orders, returns, repairs and refundsProfileThe successful candidate for this MUST match the below criteria, candidates without a solid background in customer services - both telephone and written customer service experience will be essential.*Professional / Work based training on customer services in a telephone / call centre environment (retail is advantageous)*Strong background in customer satisfaction*Excellent team player*Excellent written communication, spelling and grammar*Driving licence (location is difficult to access by public transport)*Able to work closely with internal colleagues to ensure smooth processes*Innovative - able to suggest areas of improvement*A solid work background in telephone Customer ServicesJob OfferThis role will offer;*£19,300 annual salary*Sundays and Mondays off*25 days annual leave + bank holidays off*Pension*Free car parking*Canteen on site*Excellent colleagues and manager to support you settling in*8th March 2021 start date Required skills
Keyskills :
Complaints Customer Service Runcn 1st / 2nd Line Customer Management