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| Job Location | Runcorn |
| Education | Not Mentioned |
| Salary | £25,000 - £26,000 per annum, pro-rata, inc benefit |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
This excellent role is newly created and will offer a talented Customer Service Team Manager the opportunity to bring forth ideas and create a flawless customer journey, this role will have endless opportunity to be innovative and build something new.Your role will be to support the day to day management of a team of 16 staff and support the business through a system implementation (Zendesk to SAP)Client DetailsThis business are a growing SME with excellent financial track record, they operate within a specialist market and will offer hands on training to learn about their products in detail.Working for a growing UK business you will be based in a hub of activity, HQ consists of around 50 staff with departments based across 2 buildings.DescriptionKey Responsibilities will include;*Working alongside the Head of Customer Services to take over the day to day management of the Customer Service team will be one of your first tasks*Management of team KPIs to ensure coverage is available during peak times*Working with Senior Leadership teams to investigate and integrate a working CRM system*Working with Social Media, PR and Sales teams to take over Customer Service duties*121s, Recruitment and resource planning*Hands on role, working with customers to resolve any queries and complaints*Staff training*Working closely with sales to analyse trends and financials*Provide excellent customer service using Telephone, Web Chat, Social Media and other methods - and able to train this to colleagues at all levelsProfileThe successful candidate for the role will match all criteria below (and be able to add more)*Experienced in house Customer Service Team Leader ready to take on more responsibility and progress your career*Hands on People Manager*Excellent Customer Service background, this role will suit a high performer who is ready to take on a more senior role, you will need to have worked in a Customer Service environment and be confident will a variety of communication channels.*Experience working as part of a senior leadership team*Comfortable and experienced in pitching ideas to Director level*Experienced in being self managed*Retail or eCommerce industry background - advantageous*Notice period of 1 month max (due to company peak)*Liverpool / Runcorn / Warrington candidates preferred*Creative, innovative and passionate about Customer Service*Able to implement ideas and work in an adaptable wayJob OfferThis role offers*A new exciting role that will enable and encourage creativity and innovation*The opportunity to hire your own team*Salary £26,000*Free Car Parking*40 hour working week (Tuesday - Saturday fixed working pattern) Required skills
Keyskills :
Retail Operations Manager Customer Service Manager Runcn