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| Job Location | Runcorn |
| Education | Not Mentioned |
| Salary | £18,000 - £22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Acorn Recruitment is searching for a Customer Service Administrator to join our client, a leading chemical manufacturer based in Runcorn, Cheshire.The purpose of the role is to supply the ordered goods on time, in the right quantity, with the correct price at the right customer end destination.Duties will include:* Receive and place customer purchase orders on to the system and manage intervening processes through to delivery. * Liaise with customers, site operations and transportation with regards to supply chain matters. * Daily communication with customers to update delivery schedules in parallel with stock availability. * Support External Account Managers with customer information, feedback, observations, etc which may have bearing on future business opportunities. * Maintain and update customer information in the CRM. * When required, attend meetings with members of the sales team regarding customer special instructions, trends and product lines. * Maintain and update customer-specific regulatory product files. * Coordinate new customer set-ups, in accordance with internal procedures. * Implement, progress and assist resolution of Customer Complaints in conjunction with the sales, operations and supply chain teams. * Any other administrative duties arising within the Business Unit. * Attend Division Sales Meetings and attend training as appropriate to widen personal knowledge of the business. Experience working in a fast moving, customer service orientated commercial environment is essential along with impeccable accuracy and attention to detail. A science related university degree is highly desirable. The right candidate will be considered for the inhouse training academy, industry-leading development programme for Future Leadership.Hours of work are Monday to Friday 35hrs per week, hybrid working office / home. Salary is up to £22k depending on experience to offer.Acorn Recruitment acts as an employment agency for permanent recruitment. Required skills
Keyskills :
STEM graduate technical Sales Administrat scientific Customer Service Administrat Customer Service Codinat chemical Runcn