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Claims Handler

Innova Search
Job LocationRuncorn
EducationNot Mentioned
Salary18,500 - 21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Claims Handler £18500 - £21000 DOEPreston Brook Monday - Friday 8.45am - 5.30pm 1 in 4 Saturdays 8.50am - 2pmRole SummaryAs FNOL Claims Handler you will be responsible primarily for taking new motor claim notifications via telephone, email or post and ensuring all relevant details are captured accurately providing a seamless customer experience at the new claims stage.Key responsibilities

  • Maintain an ethos of continuous improvement and seek innovative ways to improve the customer journey
  • Support all strategies aimed at reducing the cost of all heads of damage specifically intervention opportunities on fault and referral opportunities on non fault
  • Ensure adherence the SLAs under the DA underpinned by quality in all aspects of performance and customer care
  • Deal with FNOL calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.
  • Where the customer is non fault offer a range of services through our supply network for repair, hire and injury
  • Manage customer vehicle damage claims, and negotiation of total loss
  • Proactively seek admissions of liability from TP insurers
  • Early identification of fault claims where we are able to refer for intervention of innocent third parties
  • Achieve individual levels of performance
  • Provide support and guidance to less experienced members of the team where require
  • Liaise closely with suppliers to ensure we reach a swift and efficient settlement of the claim.
  • Technical
  • Determine if a claim is covered under the policy
  • Ensure that all files are reserved accurately and promptly, ensuring the reserves fully reflect the level of damages on each file.
  • Identify potential fraudulent claims
  • Determine liability by thoroughly investigating accident circumstances and obtaining evidence in support
  • Identification of a complaint and resolution
Essential Skills
  • Enthusiastic and self-motivated individual with a desire to achieve and exceed targets.
  • Excellent communication skills with ability to explain complex information simply.
  • Ability to work and thrive in a fast-paced environment working well under pressure.
  • Well organised and conscientious with ability to plan and monitor work tasks.
  • Strong decision maker with the confidence to act under own authority on behalf of the company.
  • Excellent persuasive and influencing skills
  • Personable and positive outlook with ability to handle emotive customer situations.
  • Previous FNOL claims experience preferred but not essential
To apply for this postion with an up to date CV, we will call you back within 48 hours of receiving your application.

Keyskills :
ClaimsCommunication SkillsEnquiriesNegotiation

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